Effective Date: March 2025

Applies to: All Eldermont University digital operations, learning systems, and academic services

 

Eldermont University is committed to providing uninterrupted access to academic programs, student services, and institutional resources—even in the event of a natural disaster, technical failure, or other emergency. This policy outlines the university’s safeguards and continuity planning measures for maintaining operations during adverse conditions.

 

Eldermont University’s website, student portal, and academic platform are hosted through a secure, cloud-based web hosting provider that offers:

• Daily automated backups of all critical files and databases

• Unmetered bandwidth to prevent outages from high traffic

• SSL encryption to protect data in transit

• Integrated malware scanning to detect and mitigate security threats

• Global Content Delivery Network (CDN) to improve access speeds and system resilience across international regions

• 24/7 technical support to quickly address system-level issues

 

This cloud infrastructure ensures continuity of service and enables rapid restoration in the event of a system failure or data loss.

 

Eldermont University maintains multiple layers of backup and recovery protections:

• Daily backups of the website and digital platform are securely stored in a separate environment.

• Versioned storage ensures recovery to the most recent known-good system state.

• In the event of a system disruption, the university can restore all core services within 24 hours or less.

• Backups include all course content, user activity, enrollment records, and communication logs relevant to the student learning experience.

 

Eldermont University operates as a fully remote and distributed institution, enabling continued service delivery even when localized disruptions occur. Key advantages include:

• Faculty, staff, and support personnel can operate from any internet-enabled location.

• No single point of physical failure exists (e.g., office, classroom, or data center).

• Academic services can be transitioned to alternate team members if an instructor or staff member is affected by a regional emergency.

• Student services, including advising, academic review, and administrative functions, are managed through cloud-based tools that support remote collaboration and rapid response.

 

In the unlikely event of extended disruption to our platform, Eldermont University will:

• Notify all enrolled students via email with updated access instructions or estimated restoration timelines.

• Provide alternative means of communication and document submission if the learning portal becomes temporarily inaccessible.

• Prioritize restoration of in-progress coursework and academic records to ensure no loss of credit or standing for affected students.

 

Student academic records, credentials, and enrollment data are stored in secure, encrypted systems with restricted administrative access. These systems are maintained in accordance with Eldermont’s [Data Privacy & FERPA Policy].

• Student records are never stored solely on local devices.

• In the event of a disruption, backups of student data can be restored to a new environment with minimal loss or delay.

• Sensitive data is handled with strict confidentiality and compliance protocols to ensure both integrity and availability.

 

Eldermont University regularly reviews its digital infrastructure, continuity planning, and backup strategies to:

• Address evolving cybersecurity and disaster recovery standards

• Perform audits of backup restoration processes

• Enhance system redundancy, uptime, and response capabilities

 

For more information on system outages, recovery plans, or disaster preparedness, contact:

📧 it@eldermont.com