Policy Effective Date: March 2025 

 

Eldermont University is committed to maintaining a Christ-centered learning environment rooted in integrity, respect, and accountability (Proverbs 15:1; Matthew 18:15-17). We strive to resolve concerns fairly and promptly, guided by biblical principles and institutional values. This policy provides a clear pathway for resolving student and community complaints regarding academic or administrative matters.

 

This policy applies to all students, faculty, and staff and covers grievances involving:

• Academic concerns (e.g., grading disputes, instructor interactions)

• Administrative issues (e.g., admissions, tuition, registration)

• Discrimination, harassment, or unethical behavior

• Alleged violations of Eldermont University policies or standards

 

🔔 Note: Academic integrity or disciplinary appeals are handled under separate policies.

 

We encourage individuals to first pursue informal resolution, in the spirit of Matthew 18:

1. Speak directly with the person involved.

2. If unresolved, contact the appropriate university representative (e.g., academic advisor, program director).

3. Mediation may be requested by contacting compliance@eldermont.com.

 

Informal steps often lead to peaceful resolution through dialogue and mutual understanding.

 

If informal resolution is not possible or satisfactory, a formal complaint may be submitted.

To Submit a Complaint:

• Complete the Complaint & Grievance Form (available at www.eldermont.com or by request)

• Submit via email to: complaints@eldermont.com

• Include:

○ Description of the complaint

○ Names of individuals involved

○ Supporting documentation (emails, policies, records)

○ Summary of attempted resolution

 

📅 Deadline: Complaints should be submitted within 30 days of the incident.

 

• The Office of Compliance & Ethics will acknowledge receipt within 5 business days.

• A designated university representative will investigate the matter thoroughly.

• A formal decision will be issued in writing within 15–30 business days, including any corrective action or resolution.

 

If dissatisfied with the resolution, the complainant may submit a written appeal within 10 business days of the decision. Appeals are reviewed by the University’s Executive Committee, whose decision is final.

 

All complaints are handled with strict confidentiality. Eldermont University prohibits retaliation against any individual who submits a grievance in good faith (Galatians 6:1-2).

 

If a satisfactory resolution cannot be reached internally, students may file a complaint with:

 

🌐 https://www.fldoe.org/policy/cie

📧 Email: cieinfo@fldoe.org

📞 Phone: (850) 245-3200

 

At Eldermont, we value restoration and reconciliation. We encourage all parties to seek peace, truth, and understanding in accordance with Scripture (Romans 12:18; James 1:19).